5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their jobs by looking at the walls. But when you employ a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In most instances they probably are, but it’s crucial to employ a method of verification and quality control to ensure that issues associated with the lack of performing these jobs do not begin to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and achieving everything you picture as your ideal construction security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and ask yourself does it seem decent.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent method to display if the guard is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from this guard and it provides you an opportunity to ask another guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in many cases the shield’s orientation to his delegated property is not quite as complete. We call the orientation to the delegated property”Website Specific Training”. Learn What your site specific training looks like:
• Does it happen at your property?
• Just how long is each new officer educated?
• Just how long does the security company double lender?
Determine the answer to each of the questions and be sure that they match what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes into preparing a guard to work in your property.
Protect supervision is among the main factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel that their job is not important and they begin to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards are required to produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your property. These tracking systems permit the security guard business to track the time and log the action of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard company provides a method of earning sure that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you aren’t there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to ensure that they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser is not really a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.